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The bike industry, particularly online retailers, often struggles with slow and costly repair processes. Startrampe’s deep experience in the sector has revealed specific challenges: complex warranty and return logistics create high operational costs for distributors, while limited technical expertise in customer service compounds repair delays, leading to extended wait times and increased expenses.
WUNDERFiX was launched to address these pain points, transforming the repair journey through a fully digitized platform that simplifies and accelerates bike repair, offering a streamlined, accessible solution for both customers and sellers.
Online bike sellers have traditionally struggled to manage repairs and returns efficiently. For customers, even minor bike issues required sending the product back, leading to lengthy delays and escalating costs for distributors. Customer service teams, who often lack the technical knowledge needed to guide bike repairs, couldn’t diagnose or resolve issues efficiently.
This resulted in substantial costs and impacted customer satisfaction. WUNDERFiX’s challenge was to integrate a digital solution for remote diagnosis that would reduce wait times and operational expenses while simplifying the repair process for all involved parties.
What we did
The idea for WUNDERFiX originated from the founder of JobRad, with MVP Factory collaborating on the validation phase. We tested an MVP through a local repair shop, where mechanics guided users through repairs via video calls. This early phase saw 40 tickets processed and a 70% success rate in problem resolution, proving the concept’s effectiveness and gathering valuable feedback for the next stage of development.
Over a focused three-week scoping phase, MVP Factory conducted detailed research on technology options, including video calling and chat tools, and consulted with mechanics from the MVP testing to refine user flows and sketch out essential features. This phase yielded wireframes, user journeys, a feature roadmap, and the preliminary technical requirements for both web and mobile apps, ensuring a structured transition to the product-building phase.
Product development began in April, with the primary focus on creating a mobile app for users and a web app for mechanics. Mechanics favored the web app for its larger screen, facilitating documentation and workflow management. By September, WUNDERFiX was launched, with full operations set up and three clients onboarded, providing immediate integration into distributors’ service processes.
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Value delivered
Streamlined Remote Repairs, Reducing Costs and Delays
WUNDERFiX delivered a digital solution that significantly enhanced the bike repair experience, seamlessly integrating remote diagnosis and repair guidance into client workflows. Within two months of launch, five clients adopted WUNDERFiX, incorporating it as part of their customer service processes to minimize returns and shorten repair timelines.
By allowing mechanics to diagnose and resolve issues remotely, WUNDERFiX effectively reduced operational costs and improved customer satisfaction. The solution recently won the Eurobike Award 2024 in the category of "Digital Solution".
From the beginning, MVP Factory worked closely with our team, developing a deep understanding of the business needs to deliver tangible results quickly. Their agile approach brought trust, speed, and transparency to the project, setting a new standard for how we approach digital transformation.
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The humans behind this project
